Don’t let old-school technology hold your insurance firm back

How a cloud-based integration solution can help your insurance business enhance the customer experience, empower your people, and generate crucial time and cost savings.

 

  

What does digital transformation mean in the insurance sector?

In the highly competitive insurance sector, digital transformation is becoming increasingly essential in enabling you to attract and retain members, as well as generate profi ts. However, while there are promises of digital transformation in the insurance sector, in reality most fi rms are tied down by complex and dated back-end systems, and confusing operating models - which limit innovation and agility.
• Using the latest technology to connect with customers, empower staff and optimise operations.
• Giving customers the ability to connect anywhere, at any time, and from any device - whether they’re thinking of joining, making a claim, or simply looking for information.
• Using data to identify risk, and make smarter decisions at every turn.
• Empowering staff – giving them tools and systems to help them communicate, collaborate and excel in their day-to-day roles.
• Gaining a 360-degree customer view, to more proactively identify future needs and collaborate more eff ectively to off er customised products and services.


 

How can Mexia help?

Experts in integration, Mexia has developed a sophisticated, cloud-based solution that overcomes the challenge of integration. Customised specifically for the insurance sector, this innovative solution brokers communication between back and front end systems; enabling a more modern user experience, as well as much simpler and easier ways of working. It can also integrate with other third party legacy systems, such as your CRM or ERP solutions, to provide you and your people with the overarching insight you need. Plus, it’s based in Microsoft Azure, which means it delivers premium security, disaster recovery and on-shore data storage.

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Success Stories 

Teachers Health

Recently, Mexia implemented an Azure cloud integration solution for Teachers Health – a private health insurance fund exclusively for the education community. Teachers Health lacked modern connectivity between their user experience platforms such as web and CRM, to their backend core application, and saw this as a capability gap that would likely impact on their customers’ experience. With Mexia’s Azure-based integration solution, Teachers Health has created foundational capabilities that will enable them to deliver a far more sophisticated customer experience over time.

“With Mexia’s Azure-based integration solution, Teachers Health has created foundational capabilities that will enable Teachers Health to deliver a far more sophisticated customer experience over time.”

David Lethbridge,
Chief Operating Officer, Teachers Health

UniSuper

Always striving to deliver greater retirement outcomes for members, UniSuper engaged Mexia to help build an integration solution that would enable the organisation’s member engagement strategy of empowering employers and members with rich self-service capabilities via the web. As a result of the project, UniSuper members now have a range of self-service options across any device, including the ability to update contact details, switch products, make insurance claims, or select different investment options. The business has also realised increased productivity and cost savings, increased member engagement, greater sustainability, and improved data quality.

“In addition to improving customer experience, we’ve made significant cost savings. The biggest benefit for us is the fact we now have a solid platform for future growth, making it easy to add new channels to consume additional services.”

Sunil Dargani,
Manager, Web & Integration Services at UniSuper

RACQ

RACQ was going through an organisational transformation, which included the consolidation of two end of life finance systems into a single ERP. Working alongside a team of vendors, Mexia architected a solution that utilised a combination of Microsoft BizTalk Server and reusable business services to provide a stable and flexible integration platform. Mexia also provided project management services, technical architecture and training. The solution has given RACQ a solid foundation of development practices to re-use on future projects, and has reduced support costs through the decommissioning of legacy systems and increased agility and speed to market.

“The new platform has paved a path forward for us. The fact that we don’t have to re-write all the integration components from scratch is a load off my mind. Mexia is a premium provider in this specialist field and consistently went the extra mile during this challenging project.”

Chris Mercer,
Solution Delivery Manager, Group Financials Project at RACQ

 
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